How Elite Scoop Patrol handles your information.

Information we collect

We collect the information you submit directly, including your name, phone number, email address, street address, city, state, ZIP code, dog count, service frequency, yard details, and any notes you provide while requesting a quote or starting service.

We may also collect technical information such as IP address, browser details, referral page, and basic usage events tied to the quote flow so we can troubleshoot issues, improve the experience, and monitor lead delivery.

How we use the information

We use submitted information to:

• check coverage and provide quote pricing,
• schedule and manage dog waste removal service,
• contact you about your quote, service start, updates, or support questions,
• improve the website, quote flow, and operational follow-up,
• keep internal records for customer service, routing, and fraud prevention.

How information is shared

When you start service through the quote flow, the information you submit may be sent to our service-management provider, Sweep&Go, so the onboarding request can be created and processed.

If CRM webhook forwarding is enabled on the site, lead data may also be sent to our CRM, automation, or internal follow-up system so our team can respond faster and track quote activity. Media uploads made through the admin dashboard may be processed by Cloudinary.

We do not sell your personal information. We only share it with service providers, contractors, or legal authorities when reasonably necessary to operate the business, fulfill your request, protect our rights, or comply with the law.

Communications

By submitting your information for a quote or service request, you agree that we may contact you by phone, text message, or email about your request, service scheduling, follow-up, and account-related updates. Message and data rates may apply depending on your carrier plan.

We do not use this page as consent for unrelated mass marketing. Service-related communications are tied to your inquiry or active customer relationship.

Cookies and analytics

The site may use standard browser storage, cookies, and analytics-style logs needed for basic site performance, session continuity, and troubleshooting. If additional analytics or advertising tools are installed later, this policy should be updated to reflect them.

Data retention and security

We keep information for as long as needed to respond to your request, maintain customer records, comply with legal obligations, resolve disputes, and enforce our agreements. No online system can guarantee absolute security, but we use reasonable administrative and technical measures to limit unauthorized access.

Your choices

If you want to update, correct, or request deletion of information you have submitted, contact us using the phone number on the site. We may keep limited records when required for legal, tax, fraud-prevention, or operational reasons.

Contact

Questions about this policy can be directed through the contact details shown in the site footer or by reviewing our Terms of Service.